ai employee

Customer Support, the AI employee for every customer conversation

Answers your customers wherever they reach you, at any hour, from your own number and inbox.

works wherever your customers and team already are+ many more
Hire Customer Support
what your team gets

More customers, same team

  1. Week 1every question tracked, nothing slips
  2. Week 2drafts waiting before anyone opens the chat
  3. Week 3the first topic answers alone
  4. Month 2most repeat questions handled

customer groups you can look afterYou

on your own6
with Customer Support20

the same you, more than three times the groups

+3hback, every day

Your hours go to key accounts and the team, not the 60th order-status question.

24/7open

Questions after 6 pm and on Sundays get answered, not stacked up for Monday.

0questions lost

Every question in every group is tracked until someone answers it.

what customer support does

The whole support job

  1. 01every channel

    Every question caught, wherever it was asked

    Each one lands in a single queue and stays open until someone replies.

    • WhatsApp groups
    • 1:1 chats
    • Gmail and Outlook
    • Hinglish included
    worcflowChatsQueueTeamKnowledgeAnalytics
    • Balaji Retail · orders1 question open
    • Kiran StoresSeptember invoice copy
    • Anil · 1:1Thanks, received
    • Vera TradersDelivery date for #2210

    Re: September invoice[email protected]

    Hi, please share the September invoice copy. Our auditor needs it today. question · in the queue

    Email too

  2. 02drafts with sources

    Replies drafted from what your team already knows

    Each draft shows where its answer came from, and nothing is guessed when there is no source.

    • Past chats
    • SOPs and price lists
    • PDFs and sheets
    • Google Drive
    worcflowChatsQueueTeamKnowledgeAnalytics
    First responseDraft readyAll open
    KiranP2Do you deliver to Guwahati?sent
    ArjunP3Can I get size M instead?draft ready
    NehaP3Is COD available in Indore?draft ready
    Sent. Delivery dates: 9 of 10 approved.

    Approve and send

  3. 03reply times

    A reply clock for every customer

    Overdue questions jump to the top, so the urgent ones are answered first.

    • P1, P2, P3
    • Your working hours
    • Amber when due soon
    • Red when late
    worcflowChatsQueueTeamKnowledgeAnalytics
    First responseDraft readyAll open
    All first replies on time
    Balaji RetailP1Payment debited, order stuck replied
    Kiran StoresP3September invoice copy 45 min left
    Vera TradersP2Delivery date for order #2210 8 min left

    Reply in one tap

  4. 04time away

    Covered when someone is on leave

    Their customers move to a named backup for exactly the days they are away.

    • A named backup per account
    • Any length of leave
    • Only their customers move
    worcflowChatsQueueTeamKnowledgeAnalytics
    PPriyaaway until Monday
    RRohitcovering Priya's 6 groups
    YYoulead · key accounts
    SSanaowns 5 customer groups
    New from Balaji Retail, routed to Rohit

    Covered

  5. 05broadcast

    Reach out first, one customer at a time

    Send one message to the right customers, sent one by one so your number stays safe, and pause it any time.

    • COD confirmation
    • NDR follow-up
    • Delivery delays
    • Price changes
    worcflowChatsQueueTeamKnowledgeAnalytics
    • Balaji Retail · orders
    • Kiran Stores
    • Vera Traders
    • Rahul · 1:1
    • Mehta Steel
    New broadcastCOD orders today · 48 customers
    Paused by youResume
    23 sent · 25 waiting
    6 confirmed2 paying online1 question, in the queue

    Pause any time

  6. 06analytics

    Know how support is doing, any day

    Reply times against your targets, the busiest topics and who is carrying what, as the day goes.

    • First reply time
    • Targets met by priority
    • Queries by topic
    • Load by person
    worcflowChatsQueueTeamKnowledgeAnalytics
    OverviewReply timesTopics
    Order status96answers alone
    Returns and exchanges646 of 10 approved
    Delivery dates518 of 10 approved
    Refunds22 always a person

    Topics

earned, not switched on

Takes on more as trust builds

Every topic starts as a draft you approve.

  • Earns autonomy, topic by topicA topic answers alone after ten approved replies in a row and your sign-off.
  • Learns from youCorrect them once in chat, the way you would tell a new colleague.
  • Decisions stay with youRefunds, pricing and complaints always come to you, with a reply drafted.
topics this week
  • Order statussigned off in week 2answers alone
  • Delivery dates10 of 10 approved in a row

    10 delivery date replies approved in a row.Let Customer Support answer these alone?

    Not yetSign off
  • Returns and exchanges6 of 10 approved in a row
  • Refunds and replacementsanything that moves moneyalways yours
  • Pricing and discountscommercial termsalways yours
  • Complaintsupset customersalways yours

compare

Customer Support, a WhatsApp chatbot, or another hire

Customer Support takes on the work you would hire a Customer Support Executive for.

Customer SupportA WhatsApp chatbotA support executive
Understands free text and HinglishYesMenus and keywordsYes
Answers from your SOPs and past chatsYes, with the sources shownFlows you build and updateAfter weeks of training
Works from your own numberYes, no Business APINeeds the Business APIYes
Hours24/7, every day24/7, every day9 to 6, five days
Refunds and complaintsBrought to a person with a draftA menu option to reach a personHandled, often without a record
Learns from a correctionOnce, for goodEdit the flow by handUsually
What it costsAn annual salary, set by the volume of workMonthly fee plus per-message charges₹26,000–38,000 a month (job posts, Oct 2026)

Put Customer Support on your WhatsApp

Start with your own WhatsApp number.Customer Support is live on it in a morning.

Hire Customer Support
questions

What people ask about Customer Support

What is Customer Support from worcflow?

Customer Support is an AI employee who answers your customers on WhatsApp and email, from your own number and inbox, at any hour.They handle order status, delivery dates and the questions your team answers every day, with each customer's history in view.Refunds, pricing and complaints stay with your team, with a reply drafted and the history attached.

How can I do WhatsApp automation?

There are three common ways.The WhatsApp Business app has quick replies, greeting messages and away messages.Chatbot tools on the WhatsApp Business API answer from fixed menus and flows.An AI employee like Customer Support reads each question, answers from your own knowledge, and brings anything unusual to a person.

Is WhatsApp automation free?

Quick replies and away messages in the WhatsApp Business app are free.The WhatsApp Business API charges for messages your business starts, through Meta or a provider, and chatbot tools on top usually add a monthly fee.worcflow links your own number, so you don't need the API.Customer Support is paid an annual salary, set by the volume of work, and we set the number with you.

What can AI do for customer service?

AI can answer repeat questions, look up order and delivery status, draft replies for your team, and track every question until it's answered.Refunds, complaints and anything that needs judgment should stay with a person.Customer Support brings those to your team, with the history attached.

Do I need the WhatsApp Business API?

No.Link your own number, add it to your customer groups, and Customer Support reads along.You can also start by pasting chat exports.

Does Customer Support work in WhatsApp groups?

Yes.Most B2B support happens in customer groups, so Customer Support reads every group you add, as well as 1:1 chats.Each question is tracked on its own, even when five people talk at once.

Can Customer Support read Hinglish?

Yes.Questions like "payment fail hua but amount debit ho gaya" are caught and answered like any other.

What if Customer Support doesn't know the answer?

No source, no draft.The question stays open for a person instead of getting a guess.Once someone answers it, Customer Support can use that answer next time.

What if my team answers from their own phone?

The question still counts as answered for the customer.Replies sent through worcflow also teach that topic, so most teams answer there.

Who handles refunds and complaints?

Your team.Refunds, pricing and complaints always come to the person who owns them, with the history attached and a reply drafted.They never answer alone.

What happens when someone on my team is on leave?

Mark them as away.Their customers route to their backup the moment a question lands.

Will my customers know they're talking to an AI?

Messages go out in your voice, from your number, with the whole relationship in view.No templates, and no "this is an automated reply".Anything sensitive comes to you first.

Meet the rest of the team

Chief of Staffthe work nobody on your team ownsAnalystyour numbers, from TallyAccountantin buildyour books, ready for Tally

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